SHIPPING & RETURN POLICY

At Splashbacks 4U, we are delighted to offer you a straightforward yet comprehensive Shipping and Return Policy – reflecting our commitment to providing exemplary customer service. Your satisfaction is of the utmost importance to us! Read on for all pertinent details.

Shipment Processing Time

Your order is produced with utmost attention and care, typically within 1-3 business days. However, depending on the volume of orders received or other unforeseen events that may arise, shipping times vary between an additional 1-3 days to reach its destination. Furthermore, our customer service representatives will be in contact should we experience any delays during this process to keep you informed throughout your shopping journey!

Shipping Rates & Delivery Estimates

Shop with confidence and enjoy FREE shipping to UK Mainland. Our orders are weight based for international customers, so please double check item detail pages before checkout where delivery charges will be revealed. Your order should reach you in no longer than 5 business days however delays may occasionally occur.

Shipment Confirmation & Order Tracking

After your order has been dispatched, a confirmation email containing the tracking number for delivery will be sent to you. You can then expect an update on transit status in as little as 24 hours!

Duties and Taxes

For all UK orders, VAT tax is included. All international charges (where available), Taxes are calculated at the checkout.

Damages

Here at Splashbacks 4U, we understand how important it is for your order to arrive undamaged. Upon receiving the item, please check carefully that everything has been delivered in its original condition - if any damages are visible upon receipt of the package or product itself you should register a claim with the delivery carrier immediately. Subsequently contact us at  (info@splashbacks4u.co.uk)  and send an image of both any defect along with all related packaging materials; failure to do so may result in unsuccessful resolution as damaged products no longer be deemed 'resalable'. In addition, make sure not to install/hang it prior informing us about potential damages – this will prevent successful reimbursement from being provided due to lack of proof!

Wrong Information

For a seamless fulfillment experience, make sure to double-check your shipping address before completing your order. Should you need to update the delivery destination afterwards, simply reach out via (info@creoglass.co.uk) within 24 hours!

Returns and Exchanges

Our unique and one-of-a-kind pieces are created with skilful craftsmanship and made exclusively for you when your order is placed. If there happens to be a fault in the product that was our responsibility, we will accept returns or exchanges within seven days of delivery; however, orders cannot be canceled, returned or exchanged once manufacturing has started due to costs incurred.